Frequently Asked Questions

All Answers

Can I change plans later?

Yes, you can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle.

How does the free trial work?

The Free package includes one active rota with no card required. Paid packages (Starter, Growth, and White Label) include a 14-day free trial before billing starts.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) through Stripe, and also support Polar for subscription payments.

Can I cancel anytime?

Yes, you can cancel your subscription at any time. You'll continue to have access until the end of your current billing period. No questions asked.

How do I add team members?

You can add team members from your dashboard by going to the Team section. Simply enter their email addresses and they'll receive an invitation to join your organization.

Can I export my schedules?

Yes. All packages include export functionality. Growth and White Label packages include API access for custom integrations.

Is my data secure?

Absolutely. We use industry-standard encryption for all data in transit and at rest. Our infrastructure is hosted on secure servers with regular backups and 99.9% uptime guarantee.

Do you offer custom plans for large organizations?

Yes. The White Label package supports brand name/logo/colors, branded subdomain, and branded communications. External custom domains and custom mobile apps are out of scope for the current package.

Can I integrate ShareRota with other tools?

Growth and White Label packages include API access for custom integrations. We also support calendar export workflows used by popular tools.

What kind of support do you provide?

All packages include support. Starter includes standard email support, Growth includes priority support, and White Label includes dedicated onboarding support.